RAATSICC strives to ensure that our clients receive a tailored cultural response that is timely, efficient, friendly, and consistent. Our client service charter is about everyone being clear about how people should treat one another and who we can work together to achieve the best possible outcome for you.

Our Service Commitments

For our clients and community we are committed to:

  1. Treating you with respect, courtesy and build a complete understand of your circumstances and expectations.
  2. Making our service efficient, accessible and culturally relevant to your needs.
  3. Being transparent in our processes and practices.
  4. Respecting your privacy, confidentiality, rights and heritage
  5. Working together to understand how to improve our services.

What you can expect from us

Respect – we respect all people, including their rights and their heritage

Information – we provide options and choices for informed decision making

Relevancy – we recognise the resilience and cultural realities of Aboriginal and Torres Strait people

Protecting your rights – Keeping your personal information private, in line with legislative requirements.

Child Safety Regional Intake Service P| 1300 684 062

NDIS Quality & Safeguards Commission P| 1800 035 544

What you can do

Know your options – you can get in contact with use in many ways including phone, email, in person, in writing or sending a message with a relative.

Keep us up to date – Your person details are important, let us know when you leaving home for long periods or if you are moving or changed your phone number.

Talk to us – We need your feedback to ensure we continually improve our level of service

Tell us what you need – Give us as much information to your situation or reasons for accessing programs and services. If you need a specific expert, let us know.

Respect – Treat our staff with the courtesy that we strive to show you every day.

Complaints about RAATSICC

If you are not satisfied with our services you can complain:

RAATSICC has a Client Complaints and Compliments Policy and the Practice and Performance Manager will handle your complaint accordingly.

Reporting of legislative breaches

RAATSICC is required to report reasonable suspicion of abuse or neglect of a child or a person with a disability connected with the service.

Feedback

We want to hear from you if we are doing the right or wrong thing for you, your family or community.

To provide feedback:

CAll US ON | 1300 663 411

EMAIL US | INFO@RAATSICC.ORG.AU