Program and Client Services (PACS) Unit

The Program and Client Services (PACS) Unit provides 4 services:

  1. Family Participation Program (FPP)
  2. Strong Active Family Engagement Service(SAFE)
  3. Remote Indigenous Child Witnesses of Domestic Violence Support Unit (CWDV Support Unit) Counselling Service
  4. Ma’aathan Women’s Shelter, Aurukun

Family Participation Program (FPP)

RAATSICC commenced delivery of the Family Participation Program in 2018 in remote communities of Cape York, in partnership with WuChopperen Health Service.

Family Participation Program supports the primary principle that Aboriginal and Torres Strait Islander people have the right to self-determination, and the right to quality services based on the implementation of the 5 elements of the Aboriginal and Torres Strait Islander Child Placement Principle (Prevention, Participation, Partnership, Placement and Connection).

Family Participation Convenors will work together with parents, families and children to independently facilitate an Aboriginal and Torres Strait Islander Family Led Decision Making (ATSIFLDM) process. ATSIFLDM is a process that allows all involved to work together to solve problems and lead decision making in a culturally safe place. This approach provides an opportunities to keep children safe in a way that optimises families participation and confidence in the process, while meeting any statutory requirements.

The primary focus of the Family Participation Program is on Aboriginal and Torres Strait Islander families with children and young people under the age of 18 years, including those at risk of being subject of a child protection notification, or who are already subject to intervention by the statutory child protection system.

RAATSICC coordinates and employs Family Participation Convenors in the communities of:

  • Aurukun
  • Lockhart River
  • Pormpuraaw
  • Kowanyama
  • Northern Peninsula Area (servicing Bamaga, Injinoo, New Mapoon, Seisia and Umagico)
  • Napranum (servicing Mapoon, Napranum and Weipa)

Strong Active Family Engagement Service (SAFE)

The RAATSICC Strong Active Family Engagement Service (SAFE) aims to support vulnerable Aboriginal and/or Torres Strait Islander families with children (*unborn and/or under 18 years). This service will focus on the family’s social, emotional, physical and spiritual strengths to develop healthy relationships and connections to safely care for and protect themselves and their children at the earliest possible opportunity.

Service users will have access to a coordinated mix of support services which will be tailored, holistic, coordinated and culturally responsive to their specific needs.

All service support is provided to clients on a voluntary basis RAATSICC SAFE workers provide support in:

  • Parenting skills
  • Kinship connections
  • Budgeting
  • Housing and responsibilities
  • Household management skills
  • Food and nutrition
  • Referral to specialist services – counselling, social and emotional wellbeing Healthcare
  • Child development needs

*all concerns about an unborn child cannot be referred without consent from the mother

The SAFE service is delivered in the following communities:

  • Kowanyama
  • Napranum
  • Aurukun
  • Mapoon
  • Weipa

All referrals are to be sent through to

Remote Indigenous Child Witnesses of Domestic Violence Support (CWDV) Unit

The Remote Indigenous CWDV Support Unit provides support to children and young people under the age of 18 years, experiencing (or at risk of experiencing) domestic and family violence.

Child Counsellors work alongside children, young people and their families to deliver therapeutic services in line with individual and/or group case support plans.

Counsellors are able to create activities that help children and young people identify issues, acknowledge their strengths to make choices, decisions and plans for their future.

Referrals (including self-referrals) are accepted for children and young people from the communities of:

  • Kowanyama;
  • Lockhart River;
  • Mapoon; and
  • Napranum.

How do CWDV Counsellors service our clients?

  • Engage a holistic approach to case management, considering the child and young persons family dynamics.
  • Provide Protective Behaviour sessions to children and young people in order to develop personal safety skills.
  • Service delivery is age and culturally appropriate and builds on existing community supports available.
  • Participate in networking opportunities and work collaboratively with other services in the prevention of child abuse and neglect and domestic and family violence.

Topics covered as part of the case plan for each referred client include:

  • Assessment (Consent, Building Rapport)
  • Physical and Emotional Abuse
  • Feelings (Triggers, Coping)
  • Self Discovery
  • Strength
  • Support Planning
  • Celebration of achievements

Referrals can be directly forwarded to:

Support Link (via referrals from police and other emergency services):

  • Victim Assist Queensland: call 1300 546 587

Ma’aathan Women’s Shelter, Aurukun

The Ma’aathan (Helping Hands) Women’s Shelter provides an immediate response to homelessness for women and children affected by domestic and family violence in the community of Aurukun. The shelter provides:

  • Safe and secure accommodation for women and their children
  • Confidentiality and privacy
  • Information and referrals
  • Practical support according to needs
  • Shelter staff will organise and participate in local early intervention and prevention activities aimed at reducing the incidence of domestic and family violence in Aurukun.

RAATSICC is committed to building a no-tolerance attitude to domestic and family violence.

Ma’aathan Women’s Shelter staff are available Monday to Friday during office hours and via an on-call 24-hour support service on weekends and public holidays.

Women and children accessing the shelter are provided with or supported to receive information regarding:

  • Referral to counselling services;
  • Assistance with accessing housing support;
  • Information on Domestic Violence and Family Violence;
  • Information on Domestic Violence Protection Orders;
  • Development of Safety Plans;
  • Advocacy and Support;
  • Support to access DVConnect and other shelters;
  • Outreach follow up.

To refer to this service please call 1300 663 411, or email, or present at the shelter during office hours.